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Forum :  Couldn't select a State for CallBack Support?Search Forum

Forum Home > QODBC - ODBC Driver for QuickBooks > QODBC Frequently Asked Questions

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  Couldn't select a State for CallBack Support? 
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  Tom 
  6c3c1_sdk-qodbc.gif
 Group: Administrator 
 Posts: 5510 
 Joined: 2006-02-17 
 Profile
 Posted : 2006-07-08 13:47:52
I was trying to request a callback support but your site would not allow me to enter a state so I could not continue.  

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  Tom 
  6c3c1_sdk-qodbc.gif
 Group: Administrator 
 Posts: 5510 
 Joined: 2006-02-17 
 Profile
 Posted : 2006-07-08 13:52:44

To select your state, you first need to specify your country as our QSupport Advanced Helpdesk Priority Support secure online ordering system is used by clients from all over the world. For example, USA customers will need to select "United States" for the Country first:

Note: Data Access Worldwide reserves the right to limit each Support Callback contact to 20 minutes and to one question or issue ("incident"). An incident is defined as:-

(a) a single issue or problem that you ask a support representative to analyze or resolve;
(b) a product usage question that involves a single topic or one QuickBooks report, or
(c) a single question on a specific bookkeeping topic.
 
The support representative will determine how many incidents will be handled during the course of the Priority Support Ticket. Support is limited to installation and functionality of the product. If you need consulting or programming assistance, we have fee based solutions starting at A$154.00 per hour.

 

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