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| Keeps asking to Activate |
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| Posted : 2007-05-03 22:22:55 |
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I purchased the OEM version with 15 desktop licenses in February 2006. I installed it on my main workstation and 2 client sites at that time. I installed it on another of my internal computers yesterday and activated it. When I try to use the ODBC connection, it asks me to Activate again. I can do one thing and then it goes into Activate again. The message that comes up on the screen is that the demo version has expired. Can you please help me? I need to use the program from my second computer this morning and now I am stuck. Also, has my number of licenses been reduced by 1 each time I clicked Activate even though it is from the same machine or is your Internet activation software smart enough to figure out that it is the same machine? I don't want this problem to use up licenses I paid for.
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| Tom |
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| Group | : Administrator |
| Posts | : 5510 |
| Joined | : 2006-02-17 |
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| Posted : 2007-05-03 22:53:00 |
I'm going to guess here that you purchased a QODBC v6 OEM Pack for QuickBooks 2006 and are now trying to use QuickBooks 2007? CD keys issued in February 2006 were for QuickBooks 2006, if you try to use it with QuickBooks 2007 the license will say that the (QuickBooks 2007) evaluation period has expired.
Check the "About" tab in the QODBC Setup Screen for true status of your QODBC licenses. As far as the registration system is concerned, you can activate a computer that has been already activated without loosing a seat count, it's smart enough to detect that. |
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| Posted : 2007-05-03 23:11:51 |
Thanks for being so quick, Tom.
You nailed it...the new computer has QB 2007 which is why I needed to install QODBC there (I can't put QB 2007 on my other computer because I still need to use QB 2005 on that one).
Can I install the evaluation version of v7 on this computer or am I sunk now that the fingerprints of v6 are all over it? I have an emergency need to look at the QB 2007 file.
One more thing: Is there a way to see how many activations I have on my OEM version? I am really sad that the licenses I purchased in 2006 are already obsolete because the new users getting QB 2007 (can't even buy 2006) cannot use the product I developed for QB 2002-2006. This is going to change the way I price the product if it is going to be obsolete every year. |
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| Posted : 2007-05-04 08:14:35 |
You can consider this resolved. I contacted my sales person and ordered the V7 developers edition upgrade. He will be converting the rest of my OEM licenses to V7.
Thanks for your help in figuring this out.
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| Tom |
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| Group | : Administrator |
| Posts | : 5510 |
| Joined | : 2006-02-17 |
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| Posted : 2007-05-04 08:15:49 |
When you upgrade QuickBooks you need to purchase a new QODBC CD Key in order to continue using the product or you may request an additonal 30 day evaluation registration code by paying for a Support Incident (charges apply). Please be sure to state clearly which country version of QuickBooks you are using, ie: USA, Canada, UK, or Australia.
If you purchase a Support Incident and let me know your OEM CD Key, I can also give the log for the activiations and deactivations. |
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